General conditions

Welcome to  We provide our services to you subject to the following conditions. If you visit or shop at , you accept these conditions. Please read them carefully. In addition, when you use any current or future rvice you also will be subject to the guidelines and conditions applicable to such service or business. If these conditions are inconsistent with such guidelines and conditions, such guidelines and conditions will control.

Privacy Policy

Please review our Cookie Policy .

Product descriptions and images

Your piece ordered from could be slightly different from the images you view on our site.  has made every effort to reproduce colours on the site as accurately as possible. However actual colours may differ from what you see on your computer screen, since:
• different screens reproduce colours in slightly different ways
• each piece is handmade and we use natural elements. So small colours differences cannot be considered as a real flaw. This is the highly desirable results of handmade items.
The amount of decoration inside a piece is related to its size. The bigger the size, the richer is the decoration. Some of   photos are taken from the medium sized pieces.
On occasion, you may notice on the back of the object some small air bubbles, or tiny dimple. These variances and imperfections are not considered manufacturing defects. They are evidence of an original, handcrafted artwork.
If a product purchased  is not in line with your expectations, you can return it in unused condition. For more info, please view our return and refunds section .

Acceptance of orders

We validate your order and credit card details you submit to us before your order can be accepted. Our acceptance of your order brings into existence a legally binding agreement between us. Once your order has been accepted, we will dispatch it upon product availability.

Shipping Charges

Purchase prices include most of the charges needed to ship from Italy to any abroad destination (with some exceptions), i.e. safe packaging, shipping charges, full insurance.
Occasionally your country custom might ask you additional custom duties for your parcel: according to our experience most of the shipments are not subject to custom duties; Customs are used to do random checks of the parcels and sometimes it might be yours, in this case the custom duties would be about 2,5-5% of the value order.


We accept payment by credit cards accepted by the Paypal circuit. You represent and warrant that if you purchase something from us:(a) any credit card information you supply will be true, correct and complete; (b) you will use your best efforts to ensure that your credit card company honors any charges incurred by you; and (c) you will promptly pay the charges incurred by you at the posted prices, including any applicable charges.
Credit card charge  charges your credit card right away when the sale is final, that is:
• when your item(s) is in stock and ready to be shipped
• when the order contains one or more personalized items or a special order
Credit card protection
We use Paypal in order to avoid payment security problems. According to PayPal there’re a lot of measures protecting your purchase, please read more visiting this link 
Products availability and delivery
All our products at are hand made, therefore it can happen that they are not available in stock. 

When your order is ready, we promptly inform you and prepare the shipment.


The partnership of , our Customers, Freight Forwarder and Insurance Company requires all parties to be responsive and responsible. The Customer must follow a list of typical obligations. Failure to comply with policy obligations or procedures may affect claim payments.
• Take reasonable steps to minimize or avert possible loss – Double check your address before submitting an order.
• Inspect all deliveries and make written exceptions on the Delivery Receipt of every discrepancy or irregularity.
• Should you suspect a loss, promptly contact us

Return Policy

Please review our Returns and Refunds –

Electronic communications

When you visit or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.  


Brand name, product, service names and titles used in this site are trademarks belonging to us. No permission is given by for their use by any person other than us and such use may constitute an infringement of the holders’ rights.


All content included on this site, such as text, pictures, graphics, logos, button icons, images, data compilations, and software, is the property of or its content suppliers and protected by Italian and International copyright laws. The compilation of all content on this site is the exclusive property of and protected by Italian and International copyright laws. All software used on this site is the property of or its software suppliers and protected by Italian and International copyright laws.
Any other use of materials on this site without prior written consent is prohibited.

Reviews, comments, communications and other content

Visitors may send reviews, comments, e-cards, suggestions, ideas, questions and other communications so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
If you do post content or submit material, and unless we indicate otherwise, you grant a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant the right to use the name that you submit in connection with such content, if we choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify for all claims resulting from content you supply has the right but not the obligation to monitor and edit or remove any activity or content takes no responsibility and assumes no liability for any content posted by you or any third party.

Our Address  is the ecommerce website belonging to the company Riccardo Marzi srl registered in Firenze - Italy

Riccardo Marzi srl
Via Orme 309
50025 Montespertoli, Italy

Any contract between us, whether for use of the site or in relation to the purchase of products or services through the site will be governed by the laws of Italy and all parties submit to the non-exclusive jurisdiction of the Italian Courts. Contracts will be communicated in English. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
We reserve the right to make changes to our site, policies, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

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